About Charles D. Sheehy
Our team is equipped to take challenges head-on, using a combination of experience, innovation, and determination. We believe every obstacle is an opportunity to demonstrate our commitment to excellence and our ability to adapt and deliver under any circumstance.
Our History
Since 1951 we’ve been a fully integrated partner to the MEP industry; offering the expertise, products, and services to help our clients bring their projects in on-time and
on-budget.
LOOKING FORWARD
As we look towards the future, our workshop and distribution centers are just the starting point of our journey. We are actively working with the various stakeholders to ensure seamless execution and delivery. We embrace and integrate new technologies to stay ahead in a rapidly evolving industry. Our approach not only enhances our service delivery but also ensures that we are well-equipped to meet the changing demands of our clients and the industry at large.
Training and Professional Development
This modern space is dedicated to fostering learning and professional development, both for our team and the broader trades community. Designed with versatility in mind, it serves as an ideal venue for internal product training, professional development courses, and a range of industry events. Companies within the trades can take advantage of this facility to host their own events, product demonstrations, and evaluations.
it’s in our dna
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. The way you do one thing, is the way you do everything. Don’t accept mediocrity. Good is not good enough. Always ask yourself, “Is this my best work?”
Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
With appropriate respect for confidentiality, share information freely throughout our organization. The more people know, the better we can collaborate. Share the good with the bad. Learn to ask yourself, “Who else needs to know this?”
Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.
Speak honestly in a way that “forwards” the action. Make clear and direct requests. Say what you mean and be willing to share ideas or take positions that may result in conflict when it’s necessary in order to reach our goals. Be quick to resolve misunderstandings through direct communication with the person or people involved.
Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive. Set aside your own judgments and preconceived notions. Give people the benefit of the doubt.
Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things right, not simply to get them done. Double-check your work. Get the details right the first time.
While effort is important, we expect results. Follow-up on everything and take responsibility to ensure that tasks get completed. Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those results. Don’t allow last week’s success to interfere with this week’s results!
Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.
Be a lifelong learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater expert. Be resourceful about learning and sharing best practices.
It’s all about the experience. With every experience, do exactly what your customer (internal and external) expects, plus a little more. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans.
Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
Have a passion for what we do and be fully engaged. Choose to be positive and make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency to get things done.
Innovation, improvement, and success don’t come from playing it safe. They come from a thoughtful and intentional willingness to try the unconventional and to ask “What if?” Try a new way. Think differently.
Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Don’t make excuses or wait for others to solve the problem. See issues through to their completion. If you need help, raise your hand!
Create systems and processes that are scalable and that support our ability to perform with consistency. Strong processes are the foundation of organizational effectiveness. Document everything so others can pick up where you left off.
Take care of yourself at home and at the office. Eat well, exercise, and get adequate sleep. Support each other in making healthy choices. The healthier you are, the more you’ll thrive personally and professionally.
We’re all responsible for, and benefit from, the Charles D. Sheehy, Inc. image and reputation. Consider how your actions affect our collective reputation and be a proud ambassador for the company.
Regularly reevaluate every aspect of your work to find ways to improve. Don’t be satisfied with the status quo. “Because we’ve always done it that way” is not a reason. Guard against complacency. Find ways to get things done better, faster, and more efficiently. Make it better!
Be proactive and think ahead. Be organized and plan your work for maximum efficiency. Have all the tools necessary before starting your work. Be thoughtful about your schedule, and have a game plan for your calls, your tasks, and your workday. Know the priorities and work on them first.
Pay attention to all data and information available to you. Avoid analysis paralysis. Gather the relevant facts and evaluate your options thoroughly, then get moving. Utilize all your tools and act decisively. If new information becomes available, don’t be afraid to make a new decision and change course when it’s appropriate.
Get to know your clients and co-workers on a more personal level. Talk more and e-mail less. Understand what makes others tick and what’s important to them. Strong relationships enable us to more successfully work through difficult issues and challenging times.
Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues.
Recognize people doing things right rather than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation — in all directions throughout our organization. Celebrate each other’s successes and our company’s success.
Be an active part of your community. Give back by contributing your time, effort, and where appropriate, your money, to make your community better. Every little bit matters. You can and do make a difference. Let’s make a difference together.
What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change and growth bring. Be flexible and open-minded.
Understand others’ worlds. Know their challenges and frustrations. See things from their perspective. The better you understand them, the more effectively you can anticipate and meet their needs.
Every conversation, phone call, e-mail, letter, and even voicemail, sets a tone and creates an impression. Pay attention to every interaction and be sure you’re setting a tone that’s friendly, warm, and helpful. Our personal appearance and that of our office, trucks, and worksites makes a strong statement about the pride we take in our performance. Be neat and professional.
In all situations, do what’s best for the client, even if it’s to our own short-term detriment. Put their needs ahead of our own. Recommend what is best for them, not just what they asked for. Do your homework. There’s no greater way to build a reputation than to steadfastly do what’s right for others. Every day.
It’s not about you. Don’t let your own ego or personal agenda get in the way of doing what’s best for the team. Be there for each other and be willing to step into another role or help a co-worker when that’s what’s required for success. Help each other to succeed.
Treat others in a way that honors their self-worth and respects their value as unique individuals, regardless of their background, appearance, or beliefs. Act with kindness, compassion, and patience.
Problems and mistakes don’t define us — how we handle them does. Our best chance to “wow” is when a teammate or customer is upset and frustrated. Seize the moment and attack the problem. The bigger the problem, the greater our chance to show them what we’re made of.
The best way to influence others is through your own example. Walk the talk. Take responsibility, both formally and informally, to coach, guide, teach, and mentor others. Be the change you want to see.
While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.